How to Fix Printing and Scanning problems with HP Scan Doctor and HP Print App

 If you are struggling with any problem or error issues related to printing or scanning on your HP printer, then using HP’s Scan Doctor or HP smart application is one of the easiest ways to solve that. 

Installing and using the application is quite easy and a DIY(Do It Yourself) method, so doesn’t require any expertise to have. You can install the app within no time and can quickly fix almost any kind of HP printer problems causing printing or scanning issue to you.

What is HP Scan Doctor App?

HP scan doctor is a free tool for Windows developed by HP to fix various HP printer problems related to printing and scanning. You can easily fix problems like the offline status of the printer, the print job is stuck, the printer and scanner are not able to communicate with each other, or not able to scan, etc. 

Follow the steps which we have described below on how to use this tool for your proper hp printer setup.

How to use the HP Scan Doctor App?

1.    Download the HP Scan Doctor App from HP’s official website.

2.    Run the file HPPSdr.exe from the downloaded folder.

3.    Install the programme on your computer and then open the software.

4.    Once it is opened, click Start and then select your printer.

●     If your printer is not listed, then make that it is turned ON. Retry again after you have switched on your printer.

●     If there is any connection problem, then follow the instructions in the tool to solve the same.

5.    You will get the option to choose - Fix Printing or Fix Scanning. Select the problem which you are facing.

6.    The printer will run a test. The following icons display the test results.

Green Checkmark - Test passed by the printer.

Wrench Mark - Application detected an error and fixed it.

An exclamation Mark - Application was not able to run the diagnostics.

A Cross Mark - Application has detected a problem.

7.    Follow the instructions to fix the problem if it is detected by the application.

HP Printer’s Printing Problems

You will be able to fix the following list of problems related to printing with the HP Scan Doctor App.

●     Printer Offline Problem.

●     Print jobs are stuck in the queue or other printing issues.

HP Printer’s Scanning Problems

You will be able to fix the following list of problems or errors related to scanning with the HP Scan Doctor App.

●     Scanner not found

●     Computer not found

●     Scan to computer is currently unavailable

●     No Computer Detected

●     Scan Unsuccessful

●     The scanner could not be initialized

●     An error occurred communicating with the scanning device

●     An error occurred while communicating with the HP imaging device

●     Scanner Unreachable

●     Scan to computer no longer activated

 

So above was the procedure to use the HP Scan Doctor App to solve hp printers problems related to printing and scanning. We hope you got the solution which you were looking for. In case you are not able to fix your problem, then you can also read related blog for hp printer setup and read informative guidelines.